Call logs: in the Zoom web portal go to Admin Center then Product configuration then Phone system then Logs, open the Calls tab, set the From and To filters, then click Export to CSV, which saves the filtered entries. Recordings: go to Phone System Management then Logs then the Recordings tab and click Download to the right of a recording, which saves it as an MP3. Both need account owner or admin privileges, a Zoom Phone licence and a Pro, Business or Education account, and recordings only exist where the ad hoc or automatic recording policy settings are on. Recordings belonging to deleted users, call queues or common areas stay visible and carry a deletion date label. Call logs for some countries are held up to 2 years for in country compliance, with BYOC and PEX numbers outside that policy.
What it holds
Phone call history logs and call recordings for users, call queues and common areas.
Find the size
Zoom shows no storage figure for Zoom Phone. Reports then Zoom Phone then Recording Reports counts recorded against unrecorded calls, split by automatic and ad hoc, and lists the users configured for each. For volume, take the row count of the Export to CSV from the Calls tab and sum the call duration column on it.
What to enter on the form
Zoom Phone in hours, and the year your company started using it. Seller form