Go to Admin then Account then Account Details then Export data and click Export. Only an Account Administrator can reach the Account tab, and the file is XML covering tickets, solutions, forums and the customer list, which Freshdesk says needs a developer to make readable. Past exports, download progress and a Details window sit under Admin then Accounts exports.
What it holds
Support tickets, knowledge base solutions, forum posts, and contact and company records.
Find the size
No storage figure is shown; the Accounts exports Details window lists only the selected time period and the ticket, contact and company fields. Quote a ticket count from an Analytics report instead, exported as CSV, PDF or XLSX by email from Analytics then the report then Export to Email.
What to enter on the form
Freshdesk in records, and the year your company started using it. Seller form